Payout Not Initiated
A merchant's payout may be delayed for the following reasons:
- Minimum account balance: The merchant's account balance doesn't meet the minimum payout amount of $5.
- Payout speed: The merchant's payout speed refers to the days between transaction settlement and payout creation. The payout speed varies by merchant and is impacted by the merchant's risk profile. Learn more about payout speed here.
- Funding hold: A funding hold may be placed on a merchant's account if there are issues related to bank verification, suspected fraud, or volume limit exceptions. To verify deposit information and release the hold, the merchant may be asked to provide a voided check or a signed bank letter from the last six months.
If you expected a payout and it was sent less than 5 business days ago, your payout is currently being processed by your bank. It's important to note that banks can add extra processing time, including weekends and holidays. Once your bank finishes processing the payout, the funds will be deposited into your account automatically. Although the payout has been initiated, your bank may not yet have an update on the status.