Prevent disputes

You can take various steps to protect yourself from disputes. 

• Utilize clear statement descriptors: Ensure statement descriptors are clear and concise to minimize customer confusion and prevent disputes from unrecognized charges.
• Provide detailed descriptions: Offer comprehensive information on products and services to set accurate expectations and reduce misunderstandings.
• Resolve customer issues promptly: Address and resolve customer concerns quickly to avoid escalations to dispute filings.
• Verify AVS and CVV for online transactions: Confirm the cardholder’s presence by verifying the address (AVS) and Card Verification Value (CVV), reducing the risk of fraud-related disputes. By default, AVS and CVV checks must pass to process a payment through the software.
• Define refund policies and Terms of Service clearly: Effectively communicate your policies to help customers understand their options, preventing disputes related to policy misunderstandings.