Fee types

Fees related to card payments:

• Discount rate: This is the fee charged to a merchant for payment processing services on debit and credit card transactions.
• Transaction fee: This fee is incurred every time a payment is processed.
• Retrieval fee: This fee is charged when a customer or the customer's issuing bank requests a copy of a sales draft to substantiate a transaction.
• Chargeback fee: This fee is incurred when a chargeback is issued for a transaction on the merchant account.
• Reversal fee: This fee is incurred when a chargeback is reversed and funds are returned to the merchant.
• Monthly account fee: This fee is charged monthly to maintain a merchant account.
• Monthly minimum fee: This fee reflects the minimum amount a merchant must incur in fees. If the merchant processes below the minimum, they are charged for the difference. For example, if the fee is set to $20 and the total processing fees incurred by the merchant is $15, the merchant will be charged $5 for the difference.

Fees related to ACH and EFT payments:

• Transaction fee: This fee is incurred every time a payment is processed.
• Return fee: This fee is incurred when a merchant's bank account bounces a payment or debit.