Refunds

When processing a refund, we dynamically determine whether to issue a refund or void the payment based on the payment’s batch status. If the payment has already been batched, a refund will be processed. If the payment has not been batched, it will be voided, effectively reversing the authorization.

When issuing a refund, please keep in mind:

• The refund amount cannot be greater than the original charge amount
• Partial refunds cannot be issued before the payment has been batched and settled
• For bank-to-bank payments, a refund greater than $500 requires prior approval. If such a refund is attempted, support will reach out to you for additional information and confirmation of the refund.

To issue a refund:

1. Navigate to the Payments page
2. Select the payment you wish to refund
3. Click the Issue Refund button
4. Enter the refund amount and reason
5. Click the Issue Refund button