Statement Descriptor
Statement descriptors clarify payments on customer statements. Using clear, accurate statement descriptors, businesses can help customers recognize transactions, reducing the likelihood of disputes.
Descriptors for card payments will always contain a "Pay*" prefix whereas descriptors for bank-to-bank payments will not. For example, a statement descriptor of "PBJ Pay" will show up as:
- USD card: Pay*PBJ Pay
- CAD card: NBX*Pay
- Bank-to-bank: PBJ Pay
Setting your statement descriptor
During the merchant application process, you will be prompted to set up your default statement descriptor.
Statement descriptor requirements
A complete statement descriptor must meet the following requirements:
- Contains only Latin characters.
- Contains between 1 and 20 characters*, inclusive.
- Descriptors for card payments have a 20-character limit, including the required Pay* prefix
- Descriptors for bank-to-bank payments have a 12-character limit.
- Doesn’t contain any of the following special characters: <, >, \, ', ", *.
- Reflects your Doing Business As (DBA) name.
- Contains more than a single common term or common website URL; website URL is acceptable only if it provides a clear and accurate description of a transaction on a customer’s statement.
Locating and viewing your statement descriptor
- To view your statement descriptor in the Dashboard
- Navigate to Account
- Select the Processing Details tab
- Locate the General widget for the desired payment method
Updating your statement descriptor
- To update your descriptor, email support@tilled.com with your new descriptor. Keep in mind the statement descriptor requirements when submitting the changes.